We care about you
At Oakmere Homes we take our Customer
Care and Customer Satisfaction very seriously. We wholly embrace the Consumer Code for
Homebuilders and are fully committed to continuing our great levels of
service.
Outlined below are the details of the Code. Please follow
the links to print a copy of the document or contact us to be sent a copy by
one of our team.
As a result of the Barker Review of 2004 and the Office
of Fair Trading (OFT) Market Study into the house building industry dated
October 2008, a group of stakeholders within the industry joined forces to
develop a voluntary Code of Conduct for home builders to address the issues
raised relating to customer service and satisfaction.
Home Builders may adopt the standards of good practice,
procedures and information, as detailed in the guidance against each core
requirement. Where a Home Builder decides to adopt a different approach to
satisfy the core requirement, they must provide the similar level of information
and achieve a comparable outcome to the same level as detailed in the guidance
notes.
The Home Warranty providers have agreed to require all
their registered builders to adopt and comply with the Code as a condition of
their registration.
Where a Home Builder is found to be in serious breach of
the Code, Home Warranty Bodies can apply a range of sanctions, including
removal from the relevant Home Warranty Body's register and exclusion from all
registers run by other Home Warranty Bodies who participate in the Code scheme.
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